Right of Rescission

Consumers are entitled to a right of withdrawal in accordance with the statutory provisions.

Cancellation policy

To exercise your right of withdrawal, you must inform us (ProChannel GmbH, Provinostr. 52, 86153 Augsburg, Germany, customer-care@cosyworld.com, Phone: +49 (0)30 9599967 80) by means of a clear declaration (e.g. a letter sent by post or an e-mail) of your decision to withdraw from this contract. You can use the attached sample withdrawal form for this purpose, which is, however, not mandatory.

In order to comply with the withdrawal period, it is sufficient that you send the notification of the exercise of the right of withdrawal before the expiry of the withdrawal period.

If you revoke this contract, we shall reimburse you all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the most favorable standard delivery offered by us), without undue delay and no later than within 30 days from the day on which we received the notification of your revocation of this contract. For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged any fees because of this repayment. We can refuse the repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.

You must return or hand over the goods to us or to ProChannel GmbH (Provinostr. 52, 86153 Augsburg, Germany) immediately and in any case no later than within 30 days from the day on which you notify us of the revocation of this contract. The deadline is met if you send the goods before the expiration of the period of 30 days. You shall bear the direct costs of returning the goods. For goods that cannot be returned normally by mail due to their nature, these costs amount to 150.00 EUR. You must pay for any loss in value of the goods only if this loss in value is due to handling of the goods that is not necessary for testing the condition, properties and functioning of the goods.

Sample cancellation form

(If you want to cancel the contract, please fill out and return this form.)

• To ProChannel GmbH, Provinostr. 52, 86153 Augsburg, Germany, customer-care@cosyworld.com
• I/we (*) hereby revoke the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following service (*)
• Ordered on (*)/received on (*)
• Name of the consumer(s)
• Address of the consumer(s)
• Signature of the consumer(s) (only in case of notification on paper)
• Date

(*) Delete as applicable.

Special notes

If you finance this contract by means of a loan and later revoke it, you are also no longer bound by the loan agreement, provided that both contracts form an economic unit. This is to be assumed in particular if we are your lender at the same time or if your lender makes use of our cooperation with regard to the financing. If the loan has already accrued to us when the revocation takes effect, your lender shall be subrogated to our rights and obligations under the financed contract in relation to you with regard to the legal consequences of the revocation or return. The latter shall not apply if the subject matter of the present contract is the acquisition of financial instruments (e.g. securities, foreign exchange or derivatives).

If you want to avoid a contractual obligation as far as possible, make use of your right of revocation and also revoke the loan agreement if you are entitled to a right of revocation for this as well.

Return labels

Without prejudice to your legal rights, we will provide you with free return labels for your return. We will send you the return label by e-mail. You can drop off the return shipment at a parcel store of the respective provider in Germany.

Right of Rescission created with the Trusted Shops Legal Texter