Payment and Shipping

The provider of this payment service is PayPal (Europe) S.à.r.l. et Cie, S.C.A., 22-24 Boulevard Royal, L-2449 Luxembourg (hereinafter “PayPal”).

Data transmission to the US is based on the Standard Contractual Clauses (SCC) of the European Commission. Details can be found here: https://www.paypal.com/de/webapps/mpp/ua/pocpsa-full.

Details can be found in PayPal’s privacy policy: https://www.paypal.com/de/webapps/mpp/ua/privacy-full.

With Bancontact, you will be redirected to your bank's payment environment during the payment process. With this payment method, your payment is debited immediately.

To pay by Bancontact or Maestro*, follow the steps below from the moment you select your payment method:

• Enter your name, card number and expiry date.
• Click on "Continue" to go to the "Check and submit order" page After clicking on "Order and pay", you will be redirected to your bank's payment environment. Complete your payment here.
• If your payment is successful, you will be redirected to the Cosyworld website. Here your order will be completed and you will see confirmation of your payment.
• As soon as your order leaves our warehouse, you will receive a shipping confirmation.

*Do you have a Maestro card? Then you can also enter it in the Bancontact payment method.

With iDEAL, you will be redirected to your bank's payment environment during the payment process. You can pay with iDEAL if you have internet banking with ABN AMRO, ASN Bank, Friesland Bank, ING, Rabobank, SNS Bank, SNS Regio Bank, Van Lanschot Bankiers and Triodos Bank. With this payment method, your payment is directly debited from your account.

To pay with iDEAL, follow the steps below from the moment you select your payment method:

• Select your bank
• Click on "Continue" to go to the "Check and submit order" page After clicking on "Confirm and proceed to iDEAL", you will receive an order confirmation from us by e-mail.
• You will be redirected to your bank's payment environment
• Complete your payment here

Don't forget to return to the Cosyworld website after payment. This is where your order will be completed and you will receive confirmation of your payment.

The supplier is Klarna AB, Sveavägen 46, 111 34 Stockholm, Sweden (hereinafter “Klarna“). Klarna offers various payment options (e.g., hire purchase). If you choose to pay with Klarna (Klarna checkout solution), Klarna will collect various personal data from you. Klarna uses cookies to optimize the use of Klarna checkout solution. For details on the use of Klarna cookies, please see the following link: https://cdn.klarna.com/1.0/shared/content/policy/cookie/de_de/checkout.pdf.

Details can be found in Klarna’s privacy policy under the following link: https://www.klarna.com/de/datenschutz/.

The payment service provider is Apple Inc, Infinite Loop, Cupertino, CA 95014, USA. The Apple privacy policy can be found at: https://www.apple.com/legal/privacy/de-ww/.

The provider of this payment service is Paydirekt GmbH, Hamburger Allee 26-28, 60486 Frankfurt am Main, Germany (hereinafter referred to as “Paydirekt”). If you make payment via Paydirekt, Paydirekt collects various transaction data and forwards them to the bank with which you are registered with Paydirekt. In addition to the data required for payment, Paydirekt may also collect further data such as delivery address or individual items in the shopping basket as part of the transaction processing. Paydirekt then authenticates the transaction by means of the authentication procedure stored with the bank. The payment amount is then transferred from your account to our account. Neither we nor third parties have access to your account data. For details on payment with Paydirekt, please refer to the General Terms and Conditions and the Paydirekt Privacy Policy at: https://www.paydirekt.de/agb/index.html.

The provider of this payment service is Sofort GmbH, Theresienhöhe 12, 80339 Munich, Germany (hereinafter “Sofort GmbH”). With the help of the “Sofortüberweisung” procedure, we receive a payment confirmation from Sofort GmbH in real time and can immediately begin to fulfill our obligations. If you have chosen the payment method “Sofortüberweisung”, please send the PIN and a valid TAN to Sofort GmbH, with which it can log into your online banking account. Sofort GmbH automatically checks your account balance after logging in and carries out the transfer to us with the help of the TAN you have transmitted. Afterwards, it immediately sends us a transaction confirmation. After you log in, your turnover, the credit limit of the overdraft facility and the existence of other accounts and their balances are also checked automatically. In addition to the PIN and the TAN, the payment data entered by you as well as personal data will be transmitted to Sofort GmbH. The data about your person are first and last name, address, telephone number(s), email address, IP address and possibly other data required for payment processing. The transmission of this data is necessary to determine your identity beyond doubt and to prevent fraud attempts. For details on payment with immediate bank transfer, please refer to the following links: https://www.sofort.de/datenschutz.html and https://www.klarna.com/sofort/.

The provider of this payment service is Amazon Payments Europe S.C.A., 38 avenue J.F. Kennedy, L-1855 Luxembourg.

Details regarding the use of your data can be found in Amazon Pay’s Privacy Policy at the following link: https://pay.amazon.de/help/201212490?ld=APDELPADirect.

The provider of this payment service is Mollie B.V, Keizersgracht 126, 1015CW Amsterdam, Netherlands (hereinafter "Mollie"). With the help of Mollie, we can integrate various payment methods on our website. Details can be found in Mollie's privacy policy: https://www.mollie.com/de/privacy.

The provider of this payment service is the paydirekt GmbH, Stephanstraße 14 – 16, 60313 Frankfurt am Main (hereinafter referred to as “giropay”).

For details, please consult giropay’s Data Privacy Policy at: https://www.paydirekt.de/agb/index.html.

The provider of this payment service is the American Express Europe S.A., Theodor-Heuss-Allee 112, 60486 Frankfurt am Main, Germany (hereinafter “American Express”).

American Express may transfer data to its parent company in the US. The data transfer to the US is based on the Binding Corporate Rules. Details can be found here: https://www.americanexpress.com/en-pl/company/legal/privacy-centre/european-implementing-principles/.

For more information, please see the American Express privacy policy: https://www.americanexpress.com/de/legal/online-datenschutzerklarung.html.

The provider of this payment service is the Mastercard Europe SA, Chaussée de Tervuren 198A, B-1410 Waterloo, Belgium (hereinafter “Mastercard”).

Mastercard may transfer data to its parent company in the US. The data transfer to the US is based on Mastercard's Binding Corporate Rules. Details can be found here: https://www.mastercard.de/de-de/datenschutz.html and https://www.mastercard.us/content/dam/mccom/global/documents/mastercard-bcrs.pdf.

The provider of this payment service is the Visa Europe Services Inc, London Branch, 1 Sheldon Square, London W2 6TT, United Kingdom (hereinafter “VISA”).

Great Britain is considered a secure non-EU country as far as data protection legislation is concerned. This means that the data protection level in Great Britain is equivalent to the data protection level of the European Union.

VISA may transfer data to its parent company in the US. The data transfer to the US is based on the standard contractual clauses of the EU Commission. Details can be found here: https://www.visa.de/nutzungsbedingungen/visa-globale-datenschutzmitteilung/mitteilung-zu-zustandigkeitsfragen-fur-den-ewr.html.

For more information, please refer to VISA’s privacy policy: https://www.visa.de/nutzungsbedingungen/visa-privacy-center.html.

We use eps transfer, an online payment service, on our website. The service provider is the Austrian company Stuzza GmbH, Frankgasse 10/8, 1090 Vienna, Austria. You can find out more about the data processed through the use of eps transfer in the privacy policy at https://eservice.psa.at/de/datenschutzerklaerung.html.

Germany: PayPal, Klarna, Carte de crédit, Giropay, SEPA direct debit, Amazon Pay, Apple Pay

Austria: PayPal, Klarna, Credit card, virement eps, Amazon Pay, Apple Pay

Switzerland: PayPal, Credit card, Amazon Pay, Apple Pay

Belgium: PayPal, Klarna, Bancontact/Maestro, Credit card, Amazon Pay, Apple Pay

Netherlands: PayPal, Klarna, iDEAL, Credit card, Amazon Pay, Apple Pay

Shipping costs are calculated on a flat-rate basis. Goods are dispatched by GLS, DHL and Dachser as service providers.

The Cosy2Go product is shipped by DHL and Dachser. Shipping costs for the Cosy2Go 80 x 200 cm, 90 x 200 cm and 100 x 200 cm models are €35. For the Cosy2Go 120 x 200 cm and 140 x 200 cm models, shipping costs are €95.

Shipping is free of charge within Germany and Austria, unless otherwise stated.

Customs clearance costs will be charged for shipping to Switzerland.

The delivery area includes Germany, Austria, Belgium, the Netherlands and Switzerland.

The delivery time is 2-5 working days from the date of dispatch. Please note that we unfortunately have no influence on delays caused by our shipping service providers.

The applicable deposit rates will be charged.

We deliver only by mail order. Unfortunately, self-collection of the goods is not possible.

We do not deliver to packing stations.

We grant a 30-day right of return. If you wish to return the goods to us within 30 days of placing the order, please contact our customer service department. We will then send you the returns label. Pack the goods in their original packaging and stick the label on the box. We do not accept returns within the 30 day period that are not sent in the original packaging.

If you wish to return the goods because of a defect and the original packaging is no longer available, you should try to obtain replacement packaging. Pack the goods well and secure them properly for transport. Otherwise, any damage to the goods may be attributed to inappropriate and defective packaging during transport. Complaints and any justified claims for reimbursement may therefore be difficult for us to follow up. If in doubt, please contact our Customer Service department.